Frequently Asked Questions

Smedge does not operate correctly after upgrading

First, make sure that your support contract has not expired. The support contract system allows you to run any version of Smedge released before your support contract expiration date. See Does my license ever expire? If your support contract is still valid, the most likely cause of this problem is that the Smedge program files were still in use when you ran the installer. This can happen if you have a shared install and not every client that is using the shared install was shut down when you actually ran the installer. If the installer asks you to restart the computer, make sure that you perform the restart. The restart will allow the OS to finish the installation process after no more clients are using the program files.

See Why do I have to restart Smedge for more information.