In order to install a license on Smedge, the SmedgeMaster needs to be running. You can then use any machine to launch the SmedgeGui and request the license. The commands to request the license will only be available if the Gui is able to connect to the Master, which must be running. The license information is all maintained and controlled by the Master, so it doesn't matter which machine you run the GUI on, because it will just get the Master's information when it connects.
However, making a connection to the running process is critical. So, first, make sure that the SmedgeMaster program is actually running somewhere. If you installed the Master as a Windows Service, the installer should have started the service for you. To check, you can use the Services Control Panel, and look for the Service named "SmedgeMaster". Make sure that it is started. You can also check that it is started by looking for a SmedgeMaster.exe program running in the Task Manager's list of Processes.
If the Master is installed as a service, but is not running, you can use the Services Control Panel to start it. You can also use the shortcuts that the installer created to start the service. You won't see any indication on the screen, but you should see the SmedgeMaster.exe program file appear in the Task Manager's list of Processes.
If you did not install SmedgeMaster as a Service, then you need to make sure that it is actually started and running. The Installer created a shortcut to start the Master in the Startup folder, but it does not actually start it for you. So you can use the shortcuts created by the installer to start SmedgeMaster.exe. When you do so, you should see a command prompt window with the name SmedgeMaster and a bunch of messages. You should also see SmedgeMaster.exe in the Task Manager's list of Processes.
When you start SmedgeGui, it will try to detect the Master automatically and connect to it. You can tell if the SmedgeGui is connected to the Master because you will see 6 menus instead of 3, and you will see the word "Connected" in the Status Bar. If the Master is running, but the Gui won't connect, then you have a problem connecting.
The first thing to try is to use a Connection.ini file to tell the Gui where to find the Master without it having to find it automatically. The automatic detection system only works within a subnet, and uses the UDP networking transport, which is not as reliable as the TCP transport used for normal connection operations. So, using the Connection.ini file can speed up your connection time and make it more reliable. You can get more information about the Connection.ini file in the Installation Guide.
Once the GUI is connected to the Master, you should be able to request the license as described on the web site.
If you cannot get the GUI to connect to the Master, please send us the History.log files from the Master and from the GUI that will not connect to it.
See also:
Nothing appears in the Gui
Does a software firewall interfere with Smedge operation?
None of my Engines are showing up
